Troubleshooting Payment Issues: Tips for a Smooth Experience

Modified on Wed, 26 Apr 2023 at 03:27 PM

Making a payment on Renderforest should be a seamless process. However, you may occasionally encounter issues while trying to complete a transaction. In this article, we'll share some helpful tips to resolve common payment problems, ensuring a smooth experience on the platform.

General Troubleshooting Tips

If you're experiencing difficulties while making a payment, consider the following solutions:

  1. Change your browser or device: Some browsers may not work optimally with Renderforest's payment system. Google Chrome is the most recommended browser. Ensure that your browser is up-to-date or try using another browser.

  2. Check your billing information: Verify that your billing details are accurate before attempting to make a payment.

  3. Use incognito mode: Open a new incognito or private browsing window and retry the payment process.

  4. Disable browser extensions: Ad-blockers or other similar extensions may interfere with the payment process. Temporarily disable these extensions and try again.

Troubleshooting YooKassa Payments

 If you're experiencing issues with YooKassa payments, try the following suggestions:

  1. Switch browsers, devices, or networks: The problem may result from the browser's incorrect processing or transmission of information. Attempt the payment from another browser, device, or network.

  2. Disable VPNs or proxies

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