Renderforest is dedicated to providing an efficient, user-friendly platform for all its users. As part of this commitment, we've implemented a 60-day inactivity policy to ensure optimal performance and resource management. This article explains what the policy entails, how it affects your projects and files, and what you can do to prevent data loss.
What is the 60-day inactivity policy?
The 60-day inactivity policy removes files from user accounts that have been inactive for a specified period. It applies only to users who are not subscribed to a paid plan and haven't made any purchase — if you're a subscriber or have purchased something from Renderforest, this policy doesn't apply to you. For everyone else, users who haven't logged in for 60 days receive an email notifying them of the impending removal of their files. This policy helps maintain server efficiency and free up resources for active users.
How can I prevent my files and projects from being removed?
Simply log in to your Renderforest account once within 10 days of receiving the email notification. Logging in and out is enough to signal that you're still an active user — your files and projects will be preserved, and no data will be deleted.
What happens if I don't log in within the 10-day window?
If you don't log in within the 10-day period after receiving the inactivity email, your files and projects will be permanently removed from your account. Once deleted, this data cannot be recovered, so it's important to take action promptly to avoid losing your projects and files.
Keep track of your account activity, and remember to log in periodically to maintain access to your data on the Renderforest platform.
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